Circus I love you - pink logo

Privacy policies

You should always be able to feel safe when you give us your personal data. With this personal data policy, we want to show how we ensure your personal data is processed in accordance with current personal data legislation.

1. Introduction

This Privacy Policy explains how personal data is collected, used, and protected when purchasing tickets through the website (the “Website”).

The data controller is the legal entity responsible for the event you are booking:

  • France: Cirque I love you

  • Sweden: Circus I love you AB

  • Finland: Sirkus Aikamoinen

2. Data Collected

We may collect the following personal data:

  • Name

  • Email address

  • Ticket purchase details (event, date, price)

  • Payment information (processed securely via third-party providers)

Payment data is not stored by us.

3. Purpose of Processing

Your data is used for the following purposes:

3.1 Order processing

  • Ticket delivery

  • Customer support

  • Event organization

3.2 Legal obligations

  • Accounting and tax compliance

3.3 Marketing communications

If you purchase a ticket, we may use your email address to send you information about:

  • future shows

  • upcoming events in the same city or region

  • similar performances

This is based on our legitimate interest in promoting our activities, in accordance with applicable data protection laws.

You can object to this use at any time via the unsubscribe link in emails.

4. Ticketing Platform

We use Pretix as a ticketing provider.

Pretix processes personal data on our behalf as a data processor and complies with applicable data protection regulations.

5. Data Retention

Personal data is retained only as long as necessary:

  • Purchase data: retained for legal and accounting obligations

  • Email for marketing: retained until you unsubscribe or object

6. Data Sharing

Your data is not sold.

It may be shared only with:

  • service providers (e.g. Pretix, payment processors)

  • authorities if legally required

7. International Transfers

Data may be processed within the European Economic Area (EEA).

If transfers occur outside the EEA, appropriate safeguards are applied.

8. Your Rights

Under the GDPR, you have the right to:

  • access your data

  • correct inaccurate data

  • request deletion

  • object to processing 

  • request restriction of processing

  • data portability

You may exercise your rights by contacting us (see section 10).

9. Security

We implement appropriate technical and organizational measures to protect your data.

10. Contact

For any privacy-related request, you can contact the relevant entity via the contact details provided on the Website.

11. Updates

This Privacy Policy may be updated at any time. The latest version is always available on the Website.