Circus I love you - pink logo

Terms & conditions

1. Scope

These Terms and Conditions govern the sale of tickets for circus performances offered via the website (the “Website”).

By placing an order, the customer fully accepts these Terms.

2. Seller

Tickets are sold by the legal entity corresponding to the country of the event:

  • France: Cirque I love you EURL

  • Sweden: Circus I love you AB

  • Finland: Sirkus Aikamoinen

3. Ticketing Platform

Ticket sales are processed by Pretix, acting solely as a technical service provider. The purchase contract is concluded directly with the Seller.

4. Tickets

  • Tickets are non-personalized and transferable

  • Delivered electronically (e-ticket)

  • Each ticket contains a unique code

Duplicate or fraudulent tickets will be rejected.

5. Pricing

Multiple pricing categories may apply (e.g. standard, reduced, children, group).

Customers must select the correct category. Proof may be required at entry.

Incorrect selection does not entitle the holder to a refund.

6. Order & Payment

Orders are final upon successful payment.

A confirmation email with tickets will be sent.

7. No Right of Withdrawal

Under EU consumer law, tickets for leisure events on a specific date are not subject to withdrawal rights.

All sales are final.

8. Weather & Cancellation

Performances take place under a tent.

In case of adverse weather (especially strong winds), the event may be delayed, interrupted, or cancelled.

  • If cancelled before start → refund or rescheduling may be offered

  • If interrupted after start → no refund guaranteed

9. Refund Policy

Except in case of cancellation:

  • Tickets are non-refundable and non-exchangeable

  • No refund for lateness, absence, or booking errors

10. Admission

Entry requires a valid ticket.

The organizer may refuse access in case of:

  • fraud

  • safety concerns

  • inappropriate behavior

11. Liability

The Seller is not liable for:

  • lost or stolen tickets

  • misuse of tickets

  • force majeure events

12. Governing Law

The law of the country of the event applies.

13. Disputes

Disputes shall first be handled amicably.

Courts of the Seller’s country have jurisdiction.